Privacy Policy

Effective Date: 02 June 2025

At Qwikga, accessible from www.qwikga.com and through our mobile application, we prioritize your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our platform and services.

By using Qwikga, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to deliver a seamless food ordering experience:

a. Personal Information

  • Name, email address, mobile number
  • Address and location for delivery
  • Payment details (only through secure third-party payment processors)

b. Usage Data

  • Device type, IP address, browser type
  • Pages visited, time spent, and interactions
  • Cookies and analytics information for performance and personalization

c. Transactional Data

  • Order history
  • Payment and refund history
  • Subscription usage (e.g., milk or tiffin plans)

2. How We Use Your Information

We use your data to:

  • Process and fulfill food orders and subscriptions
  • Communicate order updates and promotions
  • Improve our app, website, and overall service experience
  • Provide customer support
  • Ensure security and prevent fraud

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with:

  • Partner restaurants and delivery personnel (only necessary data)
  • Payment gateways for transaction processing
  • Service providers for SMS, email, and analytics
  • Government or law enforcement (only when required by law)

4. Data Retention

We retain your data for as long as your account remains active or as needed to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

You may request deletion of your account and data at any time.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember user preferences
  • Improve user experience
  • Track usage behavior for analytics

You can disable cookies in your browser settings, though some site features may not function properly.

6. Security of Your Data

We implement appropriate physical, technical, and administrative security measures to protect your data. However, no system is completely foolproof, and we encourage you to keep your login credentials secure.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, contact us using the details provided below.

8. Children’s Privacy

Qwikga is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before interacting.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.” Continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

📧 Email: contact@qwikga.com
📞 Phone: +91-9988498488
🌐 Website: www.qwikga.com